Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. We have the quickstart pack but sadly cannot get broadband set up and working. Virgin TV 360. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Speed. First picture is telephone socket which is now not used. QuickStart, set up and connections. Manage Your Account. Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. on 03-08-2020 18:05. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. I would love to help you get your service installed. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I am going to send you a private message. You need a small spanner to remove this, then push the provided connector over the exposed end. Up to speed. Options. Hi, Iv just received my new broadband. Speed. Should’ve checked this before I ordered. No Virgin Media Wall Socket. If you’re using a splitter, make sure that’s firmly connected, too. Account - Cable. QuickStart, set up and connections. A Virgin Media wall socket is simply a point of entry into your home. Email. Reply. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The only things visible inside the house are: a openreach Master socket 5. TV on the go. If you can get Quickstart, you can choose one of two delivery options. Tudor. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. There’s even no BT wall socket. Internet connectivity is one of the. No virgin media wall socket. on 23-10-2022 13:36. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Once connected it directly to a hub, a little bit loose, but then interne. . 1) remove the attenuator from the existing cable, plug it into back of hub. He will drill through into the lounge and connect an. AnthonyRaw1986. If you don't have the cabling then call the pre-installs team on 0800 052 1734. The hub got delivered on time as promised. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi there. Get virgin engineer to move the wall socket. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Virgin TV 360. The block box on second picture is an amplifier for terrestrial TV. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Following the installation and verification of its functionality, you can browse the web or. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. As you can see in the photos, the phone point is far. Options. There is one Ethernet connection point and socket with a circle on the wall. We would like to show you a description here but the site won’t allow us. No wall socket. Can I use one of three splitter cables? The middle one is labelled Virgin media. . My options are . Also there will be an external, often brown, omnibox. How about using a 10m RJ11 to RJ11 telephone cable. You can also check for a loose cable as not all properties have a socket. My Virgin Media App. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. But I have no Virgin Media Wall socket in my - 5405516. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Broadband. Options. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. It said to then wait at least an hour. Don’t plug the power cable into a plug socket yet. Networking and WiFi. but I have no Virgin Media Wall socket in my house. The cable could be hidden within, or behind, furniture. 0 Kudos. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. Switch the Hub’s power supply off at the wall, then switch it back on again. Restart your equipment. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Sometimes there is no VM wall box, just a trailing cable. QuickStart, set up and connections. I’ve had a look for the brown box outside the place i just moved in. 08K; 2. 4 weeks ago. QuickStart, set up and connections. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. . Back a step. The answer is yes. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Available with M50 broadband or faster. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. 168. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. No idea what that entails/ how long and. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Volt. Speed If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have received my quick start-up kit. Can't find a VM wall socket I only have this (will try and post a picture), which leads to god knows where. The RJ11 sockets will be redundant. However, I do not have any of the specified wall sockets available. Can I find out when our switch over will be and/or do I. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. TV. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). 1 Mar 2016. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 30-12-2022 13:33. If I couldn't get the proper wall socket, the internet is not going to be set up su. I’ve got. on 15-04-2023 16:54. I have signed up as a new user for Virgin Fibre. SpeedI got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. I've looked for an external box but cannot find anything. For that I can't use the - 5118502. Get the Hub ready by connecting the wires. Virgin Media Quickstart set up. Phone. I was sent the pack as. It has two outputs on the left of the wall box. Tudor. Is there likey to be any problem with this, such as degraded of weaker. Have you checked to make sure there is no other kind of connection?. Back a step. In response to Jonny-M. on 04-02-2023 11:17. The other is marked TV, & this is used for TV & Broadband. But I have no Virgin Media Wall socket in my house. Getting Connected with Virgin Media is easy when you have a wall socket. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Phone. All. Dave. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. 19 minutes ago. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Or if the other end of the white cable is in a more useful. Has anyone had the same problem? Plug the cables into the Hub. Speed. I am going to cancel. £8p/m extra or included with Gig1 or Volt. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. All I am aware of terminate the fibre inside. Rob. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. All forum topics; Previous topic;on 14-02-2023 17:21. Packages. Options. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. #1 I recently got Virgin broadband installed. Networking and WiFi. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI've not long moved but I should of had an engineer booked in to install a wall socket I only have the quick set up kit. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. I would love to help you get your service installed. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Sorry to see that you have been having issues with connecting your equipment. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. SpeedI sign up for vm broadband and I was offered self instalation kit . in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. 😁 I tried Virgin Customer Services with this but they werent able to answer. TiVo. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I tried both the wires, it didn’t set up the WiFi. Your number will transfer to the Virgin socket. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. The Openreach sockets do not work for Virgin Media. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Can a - 5057222 - 2. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. It doesn’t look like I can connect to ‘the wall socket’. Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Quick start - can’t connect in QuickStart, set up and connections Saturday; VM white plug made clicking noise/green light flashing in QuickStart, set up and connections Saturday; No wall socket in QuickStart, set up and connections FridayHi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 17-12-2022 10:39. I wanted to check with people on here before trying to get an engineer in, just. Can I have. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Just joined. Virgin Mobile. QuickStart, set up and connections. Plug into the Virgin Media wall socket. There were many cable companies that originally built the networks in the early 1990s. I was told when purchasing the broadband package that fibre was available. Re: No Wall Socket for Quickstart. Broadband. No wall socket. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Plug the cables into the Hub. Being connected to the internet is one of the most important modern essentials in 20. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Mark as New; Bookmark this message;. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. on 18-05-2022 19:55. No virgin wall socket in my house. TV. I am so sorry to hear that you seem to be missing a wall socket in the home. Or if the other end of the white cable is in a more useful. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Some properties do not have a wall socket, only a cable. SpeedSo I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . It also protects the network from 240 volts being fed to it by faulty TVs in your home. However the wall. I have also checked outside and there is no box either on my property or on my boundary wall. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Options. We would like this to be re-located please into our living room on ground floor. V6. Options. . Browse Virgin Media Virgin Media Community. Networking and WiFi. Could an engineer be arranged to install please as my account is due to go live today. on 27-10-2022 09:24. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Stream from Virgin Media. Try the automated service status number 0800 561 0061 to check for any faults in your area. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. It is surface clipped usually. You can also check for a loose cable as not all properties have a socket. There is an external brown box and. Go to our service status page. You can also check for a loose cable as not all properties have a socket. Get virgin engineer to move the wall socket. Thank you for your post and welcome to the community. But I. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. - 5156068. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can. Gaming Support. on 25-09-2022 15:41. No Virgin wall socket. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Options. The NTL cable termination box is outside. . No wall socket to connect. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Kit arrived today…no wall box so unable to install. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The installation should take around an hour. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. a week ago. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. The wall box may be branded with the logos of an old cable TV company (not VM). Well I can't seem to find anything like that and the closest thing I can find is a. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi 2 hours ago Installation: Wall socket issue in QuickStart, set up and connections 3 hours ago Offered a whopping £2 saving on my package in. Sometimes there is no wall box, just a trailing cable. I will only be using one wall socket, so the other socket will have no connections. I just found a box in the closet which has a cable indicated as CABELCON 4. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Call the pre-installation and delivery team on 0800 052 1734. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. . 194. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. We have tried plugging it into the only box we found it would fit but no luck. Email. Community; Volt. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. I just found a box in the closet which has a cable indicated as CABELCON 4. Also tried the Ethernet, not. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. There is no fibre socket in this house. on 22-10-2022 20:58. TV. I was trying to book an engineer but I didn’t - 5183428. New to the UK and just moved into our first home here. The cables from the external box lead to a Bt open reach socket and a blank socket. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Account - Cable. 4 weeks ago. Does anyone know how to get this to work with my. Networking and WiFi. The wall box may be branded with the logos of an old cable TV company (not VM). Not able to set up my broadband. He spent time looking around outside and said he needed to speak to his - 5200239. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. #2. Thank you. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Or you may be quicker than average! You won’t be involved the whole time. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. But I have no Virgin Media Wall socket in my house. QuickStart, set up and connections. When I proceeded to set up my Hub 3 I quickly realised that. My previous sky microfilter attached here. Just joined. Getting Connected with Virgin Media is easy when you have a wall socket. But there are 2 wires leading which can be plugged in the hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Virgin TV 360. If you're happy with this and for the charge we can make the arrangements for you 🙂. I have tried to contact vm but I don’t have a landline number so they w. You need to go outside and locate the brown or grey omnibox on the wall. The socket you need will be marked with the Virgin Media logo. Explain what needs to be done and book an engineer visit. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. 63K; 3. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. I'm a Very Insightful Person, I'm here to share knowledge. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No Virgin wall socket sophiep0989. Email. Received the kit and was excited to set up until I realised you need an ethernet wall socket. So, a 50 minute broadband, TV and phone. But there are 2 wires leading which can be plugged in the hub. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The cable terminates on a box indoors wherever you want it, within reason. However, I do not have any of the specified wall sockets available. Reply. Virgin TV 360. When I proceeded to set up my Hub 3 I quickly realised that. Fibre Phone Switch - No dial tone or calls. Gaming Support. on 15-02-2022 10:03. When I was going to self-install it, I didn't find any wall socket. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. VM will usually only supply a Quickstart to a property that had VM previously. - 5201249. 4 weeks ago. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. on 07-09-2022 19:28. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Networking and WiFi. 1 [or 192. Networking and WiFi. on 10-02-2022 17:26. Connect the Hub’s power cable with the blue tab. Forum; Apps. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Disappointing but not unexpected. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Can I arrange an engineer asap? - 5228161. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Broadband. I recently got Virgin broadband installed. Sometimes there is no wall box, just a trailing cable. 1 ACCEPTED SOLUTION. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Adrianruta. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Trouble shooter. The new cables from your Quick Start kit will be push fit. on 06-03-2023 09:36. Volt. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall - 5205861. The wall box may be branded with the logos of an old cable TV company (not VM). This means the Hub needs a reboot. Hi there , welcome to our forum and thanks for your post. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). I'm a Very Insightful Person, I'm here to share knowledge, I don't. Broadband wall socket. Most QuickStart kits have just 6 cables, connectors and powerlines to. I have a separate Virgin media feed into the house, with TV and broadband. Aug 8, 2019.